As the busy year of 2018 fades in to the past, we took the opportunity to sit down with one of are our long-term clients, ISG construction to gain some feedback on our performance. As a business we pride ourselves in working with our clients, supporting their individual needs and approaches to deliver their ambitions. With many new exciting projects in the pipeline for the practice in 2019, gathering feedback from time to time to ensure we are consistently hitting the mark is key!
The second half of 2018 saw a flurry of activity as we worked alongside ISG to handover 3 major education projects. The projects with a combined value of over £13m saw the delivery of a new build 2FE primary school in the North-East (Wynyard Church of England Primary School), a major refurbishment of a former Leeds college into an Alternative Provision through-school (Stephen Longfellow Academy) as well as a refurbishment and extension to a ‘live’ in-use primary school for Leeds City Council (Hunslet Moor Primary School).
Each of the projects presented their own individual challenges both for us as Architects and for ISG as the contractor. But each project was handed over on time and on budget! We believe that the best projects are a result of great teamwork and we are delighted that ISG share this view giving us excellent feedback on our performance.
“From the initial design response to the final construction information, Watson Batty were great partners; responsive and able to find innovative solutions to all challenges.”
Andy McHale, Design Manager, ISG
As well as talking through each of the projects we also gathered feedback via our standard performance feedback forms in which we received fantastic results with added positive praise, gaining 100% performance on each project. This feedback was particularly well received for our performance on Hunslet Moor Primary School, a hugely challenging project across a number of areas. Timescale, programme and complexity had to be considered from the outset along with a number of health and safety issues as a result of working in a tight urban site and in a live school environment.
Andy McHale of ISG spoke about our performance on the project saying; “From the outset, Hunslet Moor Primary School extension and refurbishment project presented huge challenges. Programme, construction logistics and delivering in a live school environment were all obstacles which we needed to tackle. We needed an architect we knew we could rely on and so we turned to Watson Batty. They did not let us down and delivered on all areas to make a successful project.”
Scott Lunn, Associate and lead architect on the projects added;
“Gathering feedback on our performance is key to ensuring we deliver the best quality service possible for our clients and is a crucial part of our on-going drive of improvement. Hearing the positive feedback from ISG is great and testament to the effort we put into the projects to make them a success! Knowing that the client sees and appreciates our effort is the icing on the cake. Regardless of the positive feedback we are constantly looking at new ways which we can improve our service and do what we do better next time. With some exciting developments set for 2019 we have a high benchmark to maintain moving forward.”